Online Reporting FAQ
What should I do if using the online incident reporting is not right for me?
If your incident is an emergency, call 911.
If it is not an emergency call 306-975-8300 or attend at the Service Centre of the Saskatoon Police Service from 8:00am – 5:00pm.
What if this happened on a provincial highway?
Contact the nearest RCMP detachment or see above for reporting to the Saskatoon Police Service.
What if this happened outside the jurisdiction of the Saskatoon Police Service? Can I still file a report using this online police citizen reporting system?
Under these circumstances, we recommend that that you directly contact the police agency for that area. However, Saskatoon Police Service policy states that we can accept such reports and will forward them to the appropriate agency. Please note that there may be a time delay.
What is a 'known suspect'?
A known suspect is when you or someone you know is aware of who the person involved is or where they are located.
What is a 'hate/bias crime'?
A hate/bias crime is a criminal offence committed against a person or property which is motivated by the suspect's hate, bias or prejudice against an identifiable group or person based upon race, ethnic origin, language, religion, sex/gender identity, age, mental or physical disability or other similar factors.
If my first report has not yet been reviewed, am I able to send in more information?
To avoid having duplicate outstanding reports on the same incident, whenever possible you are asked NOT to send in more information until such time as your initial report has been reviewed. When that occurs, you will be advised if a) if your report was approved or b) if more details are needed or c) if your report was rejected for not meeting the parameters of on-line reporting.
Additional information can then be submitted by logging back into your original report (if replying to a follow-up request by the reviewing officer), or by submitting a supplemental report, at a later time.
Can I send an email directly to the reviewing officer asking for assistance?
No, these automated email accounts are not monitored.
When leaving your online report, follow the directions provided. If any information has been missed, the reviewing officer will request that you provide additional details or corrections before your temporary file is approved and you are provided with an occurrence number; If the officer makes such a request, you will receive an email that will provide you specific directions on how to log back into your original report to make changes.
If you do not receive an email with a temporary file number after submitting your initial report, please check your spam or junk folder in your email.
How do I list my lost or stolen property on the report?
Each item must be entered individually into the property section of the report, along with as much descriptive information as possible such as serial numbers, make/model and any identifying marks. This allows your lost/stolen property to be entered into our database. Should items later be recovered, referencing this information will ensure that you property is returned to you.
If you find your items after they were reported as lost/stolen, please advise Police immediately.
*Items that are not lost/stolen but merely damaged are not entered into the Saskatoon Police Service database.
How do I reply to a follow-up request?
If the reviewing officer has requested that you provide additional information or corrections before approving your temporary report and providing you with an occurrence number, the email that you receive will provide exact directions on how to log back into your original report. You do not need to send in a new report or submit a supplemental report.
If we do not received this additional information from you within 20 days, your report will be automatically deleted from the system.
How and when should I submit a supplemental report?
After your initial report has been approved and you have received an occurrence number, you may wish to amend/update the existing information or add additional items. You will then need to submit a supplemental report using the initial occurrence number.
*When accessing the CopLogic web page, you will select the 'Supplement' report type. For security reasons, you will need to re-enter some of the personal information from your initial report, along with the occurrence number, date and type of incident, etc. You may then change or add information to your incident description, property items or to persons/vehicles involved in the incident. There is no need to duplicate your original report as it is already on file. Use your copy of the earlier approved report as a template of what was entered originally.
*If you wish to report a new incident (occurred on different date with different vehicle(s) or involving other property, etc.), you will need to submit an new online report, not a supplemental report.
How do I review my entire report before it is sent?
At the end of the reporting process, there will be an opportunity for you to review all of your information and make any required changes before submitting your report to the Saskatoon Police Service.
Do not use the 'Back' button to review/change your report, as doing so may cause information to be deleted.
Can I provide my copy of the temporary report to insurance?
No, your initial report may not be approved by the reviewing officer. Only the occurrence number should be used for insurance purposes.
Can I report all types of fraud online?
No, you can only report frauds/scams online if you have become a victim. (ex: lost money or provided personal or banking information to a fraudster).
If you have not become a victim of fraud, please report all other attempted frauds to the Canadian Anti-Fraud Centre.